Campus 00s Grijs Zwart

Upon shipping your item, a tracking code will be promptly sent to you via email. In addition, PLogistyka® will offer regular shipment updates through their API system, ensuring you are well-informed about the progress of your package. To conveniently track your package in real-time, you can utilize our user-friendly tracking system.

Please allow for a processing time of up to 3 business days for the package location to be updated. We kindly request your patience during this period. If, after this time, the tracking information does not provide any updates or relevant details, please do not hesitate to contact us. Our dedicated team will be more than happy to assist you further.

Once an order is placed, we promptly initiate the procurement of all necessary materials from our reliable suppliers within 24 hours. Following this, the shoe enters the production stage, which typically takes approximately 72 hours. The entire order completion and preparation process at our factory usually spans between 5 to 9 business days. Once the package is fully ready, our trusted partner courier, PLogistyka®, assumes the responsibility of collecting the package and commencing the transit process. The package then undergoes processing for about 5 to 8 business days at PLogistyka®'s central hub in Górecka, Poland, before it is dispatched to the destination country and subsequently handed over to DHL.

While the package is still in the production stage at our factory, we notify DHL to register the tracking number. It's important to note that this notification does not indicate immediate shipment; it serves as an announcement to secure the tracking code in advance. This proactive measure enables PLogistyka® to be aware of the tracking code and register it in their system. By generating tracking codes ahead of time, we aim to prevent any potential confusion or instances of misplaced packages. The same tracking code generated during this stage will be utilized by PLogistyka® during transit and by DHL in the destination country.

During the transit phase, the status on the DHL tracking page will consistently display as "shipment information received electronically" until the package reaches the DHL sorting hub in the destination country. However, on our website, you can conveniently track the package in the designated "track" section, where you will receive comprehensive updates from PLogistyka®. At this stage, the package is actively in transit. Should you attempt to track this shipment on the DHL Express Official website, the package may transition from "shipment information received electronically" to "In Transit" within a day. It's important to note that this transition depends on DHL and is unrelated to our operations or PLogistyka®.

Rest assured, if you encounter the status of "shipment information received electronically" on the DHL tracking page, there is no cause for concern. Your package is on its way or about to be dispatched, and it will be delivered to you as efficiently as possible. For real-time updates, we encourage you to track your package on our website's "track" section. Should you have any inquiries or uncertainties, please feel free to contact our customer support team.

Once an order is placed, we promptly procure all the necessary materials from our trusted suppliers within 24 hours. Within a span of 3 days, the shoe enters the production stage, and the overall order completion and packaging process at our factory typically takes around 5 to 9 business days. When the package is fully prepared, our esteemed partner courier, PLogistyka®, takes charge of collecting the package and commencing the transit procedure. Subsequently, the package undergoes an approximate processing period of 5 to 8 business days at their central hub in Górecka, Poland, before being shipped to the designated country and handed over to DHL.

While the package is in the production stage at our factory, we initiate an announcement to DHL, informing them about the package and registering the tracking number. It's important to note that this announcement does not indicate immediate shipment; rather, its purpose is to secure and register the tracking code in advance. This proactive approach enables PLogistyka® to be informed of the tracking code in advance and integrate it into their system. We generate tracking codes ahead of time to prevent any potential confusion or instances of misplaced packages. The same tracking code generated during this process will be utilized by PLogistyka® during transit and by DHL in the destination country.

The status displayed on the DHL tracking page will continue to show as "shipment information received electronically" until the package reaches the DHL sorting hub in the destination country. However, on our website, you can conveniently track the package in the designated "track" section, where you will receive comprehensive updates from PLogistyka®. At this point, the package is actively in transit. If you attempt to track this shipment on the DHL Express Official website, you may observe a transition from "shipment information received electronically" to "In Transit" within a day. It's important to understand that this transition is determined by DHL and is independent of our operations or PLogistyka®.

Rest assured, if you come across the status of "shipment information received electronically" on the DHL tracking page, there is no cause for concern. Your package is en route or about to be dispatched and will be delivered to you in a timely manner. For real-time updates, we encourage you to track your package on our website's "track" section. Should you have any inquiries or uncertainties, please feel free to reach out to our dedicated customer support team.