Shipping & Delivery Information: What You Need to Know
At Trendy Kix, we’re committed to providing fast, reliable, and convenient shipping solutions tailored to your location. Our goal is to ensure that your order reaches you as quickly and efficiently as possible, with delivery options that suit your needs.
How the process Works?
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Email
3. You can track your shoe while is on its way.
1. Order Processing Time
We understand your excitement to receive your new shoes and are committed to processing your order as quickly as possible. Orders are typically processed within 1-2 business days, excluding weekends and holidays.
2. Tracking Your Shoes
Once your order has been dispatched, you will receive an email with your unique tracking number. This allows you to monitor your package’s journey from our warehouse to your doorstep.
To easily track your order on our website, follow these steps:
- Visit our website and go to the "Track Your Order" section located in the header.
- Enter the email address used for your purchase along with your tracking number.
- Click "Track" to access real-time updates on your shipment’s status, including key milestones and any relevant comments.
If the tracking information doesn’t appear immediately, please allow up to 3 business days for it to be updated. Should you encounter any issues, or if the tracking details remain unavailable after this period, don’t hesitate to reach out to our dedicated customer support team for assistance.
DETAILED LIST OF DELIVERY TIMES PER COUNTRY
United State: 2-3 working days
Please note that delivery times do not account for customs delays. Shipping times may also be affected by peak seasons or unforeseen events such as the COVID-19 pandemic, Christmas, or Black Friday.
Exchange or Return of Shoes
At Trendy Kix, we want you to love your purchase! If for any reason you're not completely satisfied, we offer a 30-day return and exchange policy from the date of purchase.
We accept returns for the following reasons:
- Defective Product: If your shoes are defective, we will gladly provide a full refund or send you a replacement.
- Incorrect Size or Style: If you receive the wrong size or style, we will exchange the shoes for the correct version.
- Dissatisfaction: If you're unhappy with your purchase for a valid reason, we will assess returns on a case-by-case basis.
How to Initiate a Return:
- Contact us via our live chat or send an email to our customer service team.
- Provide your order number and reason for the return.
- Our team will guide you through the return process.
Return Conditions:
- Shoes must be unworn and in original condition.
- Returns must include the original packaging, tags, and accessories.
Refunds and Exchanges:
- After receiving and inspecting the returned product, we will process your refund or exchange promptly.
- Refunds will be credited to the original payment method used during purchase.
To avoid delays, please initiate the return as soon as possible. Our customer service team is here to assist you every step of the way.
